Everyone there was very nice and easily approachable. I have not purchased anything from them in awhile (because I have not needed too), but I am confident there service has not changed. Wife even thought they were nice. While taking the group shot by a dam, Russell, John, etc... came and sat in the shade by my wife and I, and they struck up a friendly conversation. I had no idea they were from Z1 @ the time. A very nice and helpful group of individuals in my opinion.